- New Policy –policy creation, validation and enrollment
- Change of Policy – incremental shifts in existing policies
- Cancelation of Policy – removal of policy from billing
- Focusses on measures that lead to the retention of Clients.
- The initiating of new claims
- The communication and validation of existing claims
- Settling of losses on behalf of the Insurer
- Declined Claims
Loan Device Management
- Reliable loan stock
- Supply chain management that is used to meet the Customer’s demands through the planning, control and implementation of the effective movement of goods
- Reverse logistics
- Courier Partner Management
- Real-time assessment and quotation on mobile devices through innovative systems and integration
- We provide professional expertise and innovative solutions to the insurance industry on electronic waste with environmentally friendly and best practice disposal
- Panel of replacement partners that offer best price replacement solutions through an innovative systems and integration
- Professional record keeping of all first-amounts payable by a Client
- Innovative payment solution that is more cost effective then a debit order
Debit Order Billing
- Professional record keeping of all bank transactions for insurance payments
Reverse Airtime Billing
- Alternative and more cost-effective payment solution to debit order
- Daily/Weekly/Monthly line-for-line record keeping on all transactions
- Cleaning and updating of data in-line with the product requirements
- The planning and organizing to ensure the compliance with all relevant laws and acts within South Africa
- Internal Compliance takes care of:
- Conflict of Interest
- External Compliance takes care of:
- Regulatory updates and changes
- Governing laws
- Social Media
System Integration Management
- combines all related components of a business into one system for easier management and operations
- API development and implementation
Web-based Administration system
- Database Management
- Database Security
Customer facing sales portal
- the process of acquiring and managing leads (potential customers) until the point where they take on the product
Customer Facing claims portal
Contact Centre Telephony
- the communication and collaboration system used by us to either manage high volumes of inbound queries or outbound telephone calls keeping our workforce or agents productive and in control to serve or acquire customers
- Call volume reporting based on IVR setup for high volume inbound handling
Customized Reporting Administration
- Our internal process to assist us with customer satisfaction and alignment of common customer concerns to improve the customer experience
- Soft Skills
We have been designing, implementing and maintaining retail products in the telecommunication sector for cellular networks and retail companies of all sizes and pride ourselves on being the industry expert.
Our turnkey solution is tried and tested and continues to flourish in the ever-changing telecom sector.
With many of our products household names, we continue to source new clients and introduce to them the fundamentals of additional revenue streams via our value adding of retail insurance products to their existing and future customer base.
- With a dedicated, experienced and professional commercial team, who are authorised and compliant, we are able to service all our clients’ insurance needs and provide world class service.
- We provide full administration services, from policy fulfilment and additions and deletions, to premium financing if required.
- We are specialists in cell captives as well as alternative risk structures depending on our clients’ needs and objectives.